Support

Email us at support@omnivour.app. Tell us what you were trying to do, what happened, and the file type if it's a conversion issue - that's usually enough for us to help fast.

We typically reply within a few business days. Please send the file type, approximate size, job ID, and any error message. Do not email us the file itself or include sensitive file contents.

OMNIvour converts across documents, images, and audio. Open the converter and drop a file in - it'll show you the formats available for that input. AI-assisted conversions (handled by models operated for OMNIvour) unlock the trickier transformations.

Files are encrypted on your device before upload. The per-job key is sent over TLS only to OMNIvour's authorized conversion worker for transient decryption, conversion, and re-encryption; it is not stored in the application database. Encrypted inputs and outputs expire automatically. The full architecture, provider, and retention details are in our Privacy Policy.

Manage the subscription through the store that billed you:

• iPhone / iPad: Settings → your name → Subscriptions → OMNIvour.
• Android:Google Play → Profile → Payments & subscriptions → Subscriptions → OMNIvour.
• Web: open the customer-portal link in your RevenueCat receipt or renewal email. If you cannot find it, email support@omnivour.app from the address on your OMNIvour account.

Cancelling stops the next renewal; you keep access until the end of the current period. Store refunds follow the store's policies; contact support for web-billing assistance.

Use the account deletion page. It immediately removes account access and schedules durable cleanup of associated application records after previously issued storage capabilities expire. Encrypted objects protected by a storage retention lock remain inaccessible and expire automatically at the end of their existing retention window. Account deletion does not itself guarantee cancellation of a mobile or web subscription. Cancel through the billing store or customer portal first so future renewals stop.

Quick things to try:

• Confirm the source file isn't corrupted by opening it in its native app.
• Re-run the conversion - transient hiccups usually clear on a retry.
• Check your connection; encrypted uploads need a stable network.
• For AI-assisted conversions, review the output - AI results can need a touch-up.

Still stuck? Email support@omnivour.appwith the file type and what you saw, and we'll dig in.

Reach out - support@omnivour.app. We'd rather hear from you than have you stay stuck. 🦕