Support

Email us at support@omnivour.app. Tell us what you were trying to do, what happened, and the file type if it's a conversion issue — that's usually enough for us to help fast.

We typically reply within a few business days. We don't ask for your files (we couldn't read them anyway — they're encrypted on your device), so please never email us anything sensitive.

OMNIvour converts across documents, images, audio, and video. Open the converter and drop a file in — it'll show you the formats available for that input. AI-assisted conversions (handled by our own self-hosted models) unlock the trickier transformations.

Yes. Your files are encrypted on your device before they're uploaded, and we never hold the key — so we can't read their contents. AI runs on models we host ourselves, never third-party APIs. Uploads and outputs auto-delete on a short clock. The full details are in our Privacy Policy.

Subscriptions are billed through the App Store or Google Play, so you manage them there:

• iPhone / iPad: Settings → your name → Subscriptions → OMNIvour.
• Android:Google Play → Profile → Payments & subscriptions → Subscriptions → OMNIvour.

Cancelling stops the next renewal; you keep access until the end of the current period. Refund requests go through the app store under its policies.

Use the account deletion page. It permanently removes your account and associated data — the bytes are gone for good. (Cancel any active subscription in the app store first, since billing lives there.)

Quick things to try:

• Confirm the source file isn't corrupted by opening it in its native app.
• Re-run the conversion — transient hiccups usually clear on a retry.
• Check your connection; encrypted uploads need a stable network.
• For AI-assisted conversions, review the output — AI results can need a touch-up.

Still stuck? Email support@omnivour.appwith the file type and what you saw, and we'll dig in.

Reach out — support@omnivour.app. We'd rather hear from you than have you stay stuck. 🦕